Effective Date: 2024
Welcome to KongBot. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our arbitrage trading platform ("Platform", "Service").
By using KongBot, you agree to the terms and practices described in this Privacy Policy.
1. Information We Collect
We collect both Personal Data and Non-Personal Data to provide and improve our services.
1.1 Personal Information
- Full name
- Email address
- Phone number
- IP address
- Cryptocurrency wallet addresses
- Trading account credentials (via API keys, if provided)
- Billing and payment information (if applicable)
- Government-issued ID (for KYC purposes, if applicable)
1.2 Non-Personal Information
- Browser type and version
- Device type
- Operating system
- Geolocation data
- Usage behavior and clickstream data
- Time spent on the platform, pages visited
2. How We Use Your Information
- To provide arbitrage trading services
- To authenticate users and secure accounts
- To optimize trading algorithms and performance
- To send transactional and administrative messages
- To comply with legal and regulatory obligations (e.g. AML/KYC)
- For analytics and platform improvement
- To respond to support inquiries
- To process payments and withdrawals (if applicable)
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Maintain session states
- Analyze site usage
- Customize user experience
- Improve security
You can control cookie usage through your browser settings.
4. Third-Party Services
We may share information with third parties for:
- Payment processing (e.g., Stripe, PayPal, crypto gateways)
- Identity verification (e.g., SumSub, Veriff)
- Data analytics (e.g., Google Analytics)
- Hosting and infrastructure (e.g., AWS, Cloudflare)
- Legal and regulatory compliance
We ensure that third parties adhere to appropriate data protection standards.
5. Data Security
We implement strict security measures to protect your data:
- End-to-end encryption (SSL/TLS)
- 2-Factor Authentication (2FA)
- API key encryption
- Regular penetration testing
- Secure database storage
- Access controls and audit logs
However, no system is 100% secure, and users are advised to use strong passwords and enable all security options.
6. Data Retention
We retain personal data:
- As long as your account is active
- For legal/regulatory compliance
- For a reasonable period thereafter to resolve disputes or enforce agreements
You may request deletion of your data, subject to legal requirements.
7. International Data Transfers
As our infrastructure may be hosted globally, your data may be transferred and stored outside of your country. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
8. Your Rights
You may have the following rights under applicable data protection laws (e.g., GDPR, CCPA):
- Right to access your personal data
- Right to rectify incorrect or incomplete data
- Right to request deletion of data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us at: [email protected]
9. Children's Privacy
KongBot is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have, we will delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of any significant changes via email or platform notice. Continued use of the Platform constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
KongBot Privacy Team
Email: [email protected]
Website: https://kongbot.net